Client Protection Principles
Written By Admin Published on April 6, 2020

Smart Microfinance encompasses core Client Protection Principles to help MFIs to practice good ethics and smart business. The Client Protection Principles are the minimum standards that clients should expect to receive when doing business with a Microfinance Institution.

The module of Client Protection Principles focuses on Appropriate Product Design and Delivery, Prevention of over-indebtedness, Transparency, Responsible Pricing, Privacy of Client data and finally Mechanism for complaints resolution.